Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging where applicable. You may also be asked to provide your receipt or other proof of purchase.

How to Request a Return

To request a return, please contact us at hello@meinteriors.com.au with your order details and the reason for your return.

If your return is approved, we will provide you with instructions on how and where to return your item.

Please do not send an item back to us without contacting us first, as returns sent without prior approval may not be accepted.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or you have received the wrong item.

Please provide your order details and, where appropriate, photographs of the item and any damage so that we can assess the issue and determine the appropriate resolution.

Non-Returnable Items

Some items may not be eligible for return, including custom-made, personalised, or specially ordered products, unless the item is faulty or otherwise covered by applicable consumer law.

Sale items and gift cards may also be subject to specific return conditions.

If you are unsure whether your item is eligible for return, please contact us at hello@meinteriors.com.au before sending it back.

Exchanges

If you would like to exchange an item for a different product, please contact us at hello@meinteriors.com.au.

Depending on the circumstances, we may ask you to return the original item and place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be processed to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

If you have any questions about a return or refund, please contact us at hello@meinteriors.com.au.